111bet's Privacy Policy

This privacy policy applies to all users of the 111bet platform. When you browse our website, create an account, or use any of our services, you are considered to have agreed to the terms described in this policy.

111bet operates a safe and transparent online entertainment platform for Bangladeshi users. We believe that protecting personal information is a fundamental right and the foundation of our service. This policy applies to all our operations, including the web platform and mobile application.

This privacy policy should be read together with our Terms and Conditions, as both documents together form the legal framework governing our relationship with our users.

This policy applies to Bangladeshi citizens and residents who use 111bet's services. Our platform is prohibited for those under 21 years of age, and we actively avoid collecting information from minors.

2.1 Information You Provide Directly

When you open an account on 111bet or contact us, we collect information you provide yourself. This includes:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Payment-related information such as bKash, Nagad, or Rocket (to the extent required)
• Login credentials (passwords stored in encrypted form)
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

Our system automatically collects certain technical information necessary to maintain platform quality:

• IP address and device type
• Browser type and operating system
• Page visit times and session duration
• Links clicked and features used
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification service providers, payment gateways, and fraud prevention services. This information is used solely to ensure the security and validity of your account.

111bet uses collected information for the following purposes:

Cookies and similar technologies are used on the 111bet website. Cookies are small text files stored on your device that help improve the functionality of our site.

4.1 Essential Cookies

Without these, the site does not function properly. These cookies are essential for maintaining login sessions, verifying security tokens, and completing payment processes. You cannot disable them.

4.2 Analytical Cookies

These cookies tell us how users use the site — which pages are visited most, how much time is spent, and so on. We use this information to improve service quality. You may have the option to disable them from your browser settings.

4.3 Preference Cookies

These cookies are used to remember your language preference, timezone setting, and display preferences. They personalise your browsing experience.

You can control how cookies are stored at any time by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some site features to stop working properly.

111bet never sells your personal information to third parties. However, we may share information in specific circumstances:

5.1 With Service Providers

We use trusted third-party services for payment processing (such as bKash, Nagad, Rocket, and banks), identity verification, technical support, and customer service. These parties may only process information under our instructions and within their own privacy commitments.

5.2 For Legal Obligations

Under Bangladeshi law, if we receive a court order or a valid request from a government authority, we are required to disclose the relevant information. In such cases we always disclose only the minimum information necessary.

5.3 In Case of Business Transfer

If there is any change in the company's ownership or operations, user information may be transferred to the new entity. In such cases we will notify you in advance and your information will remain protected under this privacy policy.

We retain your information only for as long as it is necessary to provide services or meet legal obligations.

6.1 Information for Active Accounts

While your account is active, all related information is retained. This includes transaction history, gaming activity, and support communications.

6.2 Closed or Inactive Accounts

Even after an account is closed, financial and identity-related information is retained for a set period. This is necessary to comply with financial regulations and anti-money-laundering rules.

6.3 Data Deletion Requests

You may request deletion of your information through our support team. However, some information may be retained for a set period as required by legal obligations or to resolve ongoing disputes.

111bet follows industry-standard technologies and processes to ensure the security of your information.

• All data transmissions are secured using SSL encryption
• Passwords and sensitive information are stored in hashed or encrypted form
• Regular security audits and vulnerability assessments are conducted
• Only authorised staff may access user information, and only to the extent required
• Suspicious activity is detected automatically
• Data backup and recovery plans are in place

In the event of any security breach, we notify affected users as quickly as possible and take corrective action. However, no guarantee can be given that data transmission over the internet is completely secure, so it is important that you keep your own password and OTP confidential.

As a user of 111bet, you have the following rights over your own information:

To exercise these rights, contact us via live chat or email. We will review your request within 72 hours. To learn more about responsible gaming rights and setting limits, read our Responsible Gaming Policy.

111bet strictly prevents those under 21 years of age (21+) from accessing the platform. We do not intentionally collect any personal information from minors.

Age is verified during account registration and identity documents may be requested if needed. If we learn that a person has opened an account by providing false age information, that account will be closed immediately and all related information will be deleted.

If parents suspect their child has accessed this platform, please contact our support immediately.

The 111bet platform uses services from various game developers and live casino studios — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — to operate games. These parties have their own privacy policies and are outside the control of 111bet.

Payment-related third parties — such as bKash, Nagad, and Rocket — operate under their own security and privacy frameworks. We rely on these platforms but are not responsible for their data handling.

If you follow an external link from our site, the privacy policy of that site will apply, not 111bet's policy.

111bet may update this privacy policy from time to time. If there are any significant changes, we will post a notice on the platform and update the "Last Updated" date at the top of the policy.

If you continue to use the platform after an update, it will be assumed that you have agreed to the revised policy. We therefore recommend reviewing this page regularly.

Alongside this policy, you can find detailed information about 111bet's background and operations on our About Us page.

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact us. Our team provides support in both Bengali and English.

For more general questions, you will find answers to many topics on our Frequently Asked Questions (FAQ) page.